A Word from Michael...

Video

Twenty-five years in healthcare have made me a passionate student of financial process improvement.  While there continue to be sweeping forces in the industry over which we have no control, there is much we can control.  

I've heard people call our billing procedures, approach to rates and how we hire, compensate and train everything from basic to innovative to unrealistic.  Yet, they produce results, and these same processes are regularly lauded as Best Practices in other areas of healthcare.   

The organizations with which we work regularly enjoy significant increases in cash flow, improved compliance records, increased levels of patient satisfaction and, many times for the first time, an end to “the struggle.”

Is it possible to make the patient your partner in collecting their account?  Is it reasonable to reduce A/R aging and expect bad debt to go down or remain unchanged?  Can hiring only elite billing staff, paying them at the top of the scale and letting them each focus their time and talent on fewer accounts make a difference? 

Is our approach unrealistic or just plain obvious?  You be the judge (Video).

You owe it to yourself, crew, medical staff and patients to evaluate our services and decide for yourself if we can make an impact on your organization.