Services...

More and more operators are sharpening their focus on air medical transport and leaving the billing and related activities to specialists.  We can work with you three different ways, yet one thing remains the same: improvement VideoLink.

Partnering

Partnering is an end-to-end revenue enhancement solution.  We can perform many aspects of the financial support function of your company, including:

• Submit and follow up on all claims (claims filed daily).
  
• Generate monthly reports showing activity, aging and claim status.
  
• Handle all patient inquiries.
  
• Handle all appeals.
• Conduct a satisfaction survey with each patient or responsible party.
  
• Improve compliance with billing-related activities (including HIPAA).
• Manage and negotiate all commercials insurance contracts; improve rates when appropriate.
• Manage and oversee audits (Medicare, Medicaid, OIG)
• Liaison, when necessary, with hospital administration and boards.

Billing & Collection

Outsource your billing or collection (or both) to us.  Did you know that without proper licensure and bonding an outsourcing firm may NOT contact a patient more than twice?  We are fully licensed and bonded for collections.  We will:

• Submit and follow up on all claims (claims filed daily).
  
• Generate monthly reports showing activity, aging and claim status.
  
• Handle all patient inquiries.
  
• Handle all appeals.
• Conduct a satisfaction survey with each patient or responsible party.
  
• Improve compliance with billing-related activities (including HIPAA).

Financial Process Improvement

We offer a variety of process improvement options designed to refine and improve procedures for operators wishing to retain their billing function in-house.  You may select one or more of the following, depending on your needs, or we can develop a custom program:

• Medial billing department needs analysis and recommendations.
  
• Policy and procedure review and recommendations.
  
• Compliance review and recommendations, including HIPAA and practices outside normal policies.
  
• Analyze training gaps in flight crew, medical staff and billing staff capabilities and recommend training solutions.
• Analysis of commercial insurance contracts and rate recommendations.